CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 

one       GENERAL

1.1   If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form, the distance sales contract and all the attached contracts.

1.2   Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

1.3   Shipping charges, which are product shipping costs, will be paid by the buyers.

1.4   Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract. Buyers have accepted at the time of order that the delivery times of the products may be extended due to personalized production and/or personal modifications and changes.

1.5   The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

1.6   In the event that the sale, production and supply of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

2nd       IF PURCHASED PRODUCT IS NOT PAYABLE

2.1   If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

3       SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD

3.1   After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.

 

4       IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNNECESSARY REASONS

4.1   If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

5       BUYER'S OBLIGATION TO CHECK THE PRODUCT

5.1   The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

6       RIGHT OF WITHDRAWAL

6.1   BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

6.2   BUYER; In the distance contracts regarding the sale of goods, within 14 (fourteen) days from the date of delivery of the product to him or the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he informs the SELLER. In distance contracts related to service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.

6.3   In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract. If this right is exercised,

6.4   The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

6.5   The products to be returned must be delivered complete and undamaged, together with the box, tags, packaging, standard accessories, if any.

6.6   The SELLER is obliged to return the total price and the documents that put the BUYER under debt, to the BUYER within 20 days at the latest, from the receipt of the withdrawal notification, and to return the goods within 20 days.

6.7   If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

6.8   In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

 

7       CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL

COMPANY NAME/TITLE: Dreamon San. and Tic. Ltd. Sti.
ADDRESS : Dreamon Plaza, Guvenevler Mah. 115 No. Cad. No:17/2 PK:27560 Şehitkamil/Gaziantep/TURKEY
EMAIL : online@dreamon.com.tr
TEL: +90 342 231 15 56

8       DURATION OF THE RIGHT OF WITHDRAWAL

8.1   If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. Notification to the Buyer regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the withdrawal conditions.

8.2   The costs arising from the use of the right of withdrawal belong to the SELLER.

8.3   In order to exercise the right of withdrawal, the SELLER must be notified within 14 (fourteen) days by registered mail, fax, e-mail or the method notified by the SELLER, in writing or by the relevant method, and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract. is essential.

 

9       USE OF THE RIGHT OF WITHDRAWAL

9.1   The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

9.2   Return form, The products to be returned must be delivered complete and undamaged with the box, packaging, standard accessories, if any.

 

10    RETURN TERMS

10.1 The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

10.2 If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of the defect. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

10.3 In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

 

11th    PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

11.1 Underwear items, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, The services rendered or the intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, cannot be returned as per the Regulation. year. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

11.2 Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.

11.3 Contracts for goods prepared in line with the wishes or personal needs of the consumer.

11.4 Contracts for the delivery of perishable or expired goods.

11.5 From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

11.6 Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

11.7 Contracts for books, digital content and computer consumables, data recording and data storage devices offered in material media, in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

11.8 Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract.

11.9 Contracts for accommodation, carriage, car rental, catering and leisure time for entertainment or recreation, which must be concluded on a specified date or period.

11.10  Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

11.11  Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.

11.12  In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.), their packages are unopened, untested, intact. and they must be unused.

11.13  When purchasing the product, the personalized requests, if any, are taken as an order and the production activity is started immediately; After this stage, the right of withdrawal cannot be used. Additional changes and requests to be made by the BUYER after the first order stage will be priced separately by the SELLER.

11.14  The BUYER cannot exercise the right of withdrawal for the products that are produced in accordance with the special requests and demands of the BUYER or that have been personalized by making changes or additions. In addition, the BUYER cannot exercise its right of withdrawal in the case of products that cannot be returned due to their nature, that are likely to deteriorate rapidly or expire.

11.15  In accordance with this contract, wedding dresses, evening dresses, engagement rings, caftans, etc. When the deposit of the product or the full balance of the product is received, the order for that date is created and the process begins. Therefore, any product that has not been delivered to the BUYER, which is still in production, cannot be changed or returned during the ordering phase.

11.16  Refunds are made only when the product is within the scope of the defective product. Due to its nature, the RIGHT OF WITHDRAWAL CANNOT BE USED. If the product is not defective in wedding dresses, engagement dresses, evening dresses and accessories, no replacement or refund can be made.

 

12    CASE OF DEFERRED AND LEGAL CONSEQUENCES

12.1 The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

 

13    PAYMENT AND DELIVERY

13.1 By Bank Transfer or EFT (Electronic Fund Transfer), Dreamon San. and Tic. Ltd. Sti. company's Yapı Kredi Bank Gaziantep Gazimuhtapaşa Boulevard Branch TR88 0006 7010 0000 0092 9926 08 account (TL).

13.2 With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.